Frequently Asked Questions
What is the Aesthetics Rx difference?
Aesthetics Rx is proudly Australian made and owned, certified Cruelty Free and vegan friendly. Aesthetics Rx have created a beautiful synergy between a luxurious and cosmetically elegant tactile comfort range combined with highly regarded and revolutionary anti-ageing active ingredients based on a high-tech plant cell culture technology. Organic acids, biotechnological processes, targeted fast track anti-wrinkle and smoothing ingredients combined with the first ‘True to Nature’ complete plant profiles of stable phyto-active compounds, as they exist in nature make for truly innovative and exciting high end anti-ageing fomulations.
What Aesthetics Rx products should I use?
In order to find your ideal skincare regime we recommend you visit one of our stockists for a professional skin consultation. If this is not possible, please call our office for an over-the-phone consultation to assist you to ascertaining which products are best suited to your skin.
Does Aesthetics Rx conduct any product testing on animals?
No, we do not test our products or ingredients on animals nor will we do so in the future. We are certified as Cruelty Free by the internationally recognised organisation Choose Cruelty Free. All our products are tested on human volunteers for safety during our product development process and our formulations assessed by a qualified agency.
Are Aesthetics Rx products safe to use during pregnancy or when breastfeeding?
Yes, there is no risk associated with using any Aesthetics Rx formulation in the manner we prescribe during pregnancy or when breastfeeding, however we recommend you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.
Are Aesthetics Rx products SLS free and what does SLS free mean?
Yes, all of our products are SLS free. SLS or Sodium Lauryl Sulphate (and it’s more evil twin Sodium Lauretha Sulphate) is a harsh chemical that leaves your skin dry as it has been known to have a degenerative effect on the cell membranes because of its protein denaturing properties. Here are 10 reasons you should not use anything containing SLS.
Do Aesthetics Rx products have an expiry date?
For the best results we recommend using the products for no longer than 2 years after opening.
Where can I obtain a full list of ingredients?
There is a full ingredient list of Aesthetics Rx products on the product box. You can also see the full list of ingredients by viewing each products page via our range page of our website.
What does ‘cosmeceutical’ mean?
A cosmeceutical is a skincare product that contains biologically active compounds that have a pharmaceutical effect on the skin. It is a word that describes a product between a cosmetic and a pharmaceutical.
How can I track my order?
To enquire about the status of your order, please contact us on 1300 024 871 or email firstname.lastname@example.org
What is Aesthetics Rx shipping rates?
For all orders over $200 or for 3 or more products then delivery is free. For orders under 3 products the price will be calculated automatically using our online shipping calculator.
Does Aesthetics Rx ship outside of Australia?
How do I return or exchange a product?
If you are not completely happy with your purchase, please return your unopened goods to Aesthetics Rx within 7 days of purchase for a full refund or credit. Unfortunately, we cannot issue a refund on any goods that have been opened.
All items must be returned in the same condition as you received them so ensure you pack them securely. Postage charges on returned items will be covered by you unless the return is as a result of an error of Aesthetics Rx. Once we receive your returned product(s), we will issue your refund or credit immediately.
For information on returns and exchanges, please contact us on 1300 024 871 or email email@example.com
How can I change an order I just placed?
Please contact us immediately if you would like to change your order once submitted online. Once your order has been completed and in transit, we cannot accept any changes of your order.